Chibi Maruko Chan - Cheerful Spirit Game Management Guidelines & Privacy Policy

Chibi Maruko Chan - Cheerful Spirit Game Management Guidelines

To provide players with high standard service quality and further increase the interaction between the company and players to improve the quality of the game, players must familiarize themselves and comply with the following game management guidelines (hereinafter referred to as game management guidelines). These game management guidelines may be amended due to specific service updates or revisions, so please check them regularly and make sure to comply with these guidelines.

The company has the right to “formulate, change and delete” the game management guidelines. The content of the game management guidelines may be amended due to specific service updates or revisions, so please check them regularly and make sure to comply with these guidelines. The company will not compensate for any loss or damage caused by the player’s unfamiliarity with the content of the game management guidelines after they have been changed.

Players must register their personal information when applying for an account. If the personal information registered by players is not true or not updated in time, the company may not be able to provide relevant services. The company may suspend the player’s membership and the right to use various services until the player updates his/her information.

It is strictly prohibited for players to impersonate official personnel (e.g. GM, customer service personnel...etc.) to make fraudulent or inappropriate comments or any behavior that interferes with other players’ normal game play. The company will notify those who violate the rules to make improvements within a certain period of time. If the player fails to make any improvements, the company will temporarily lock the game account and ask the player to actively contact the official personnel. If there is no improvement after repeated warnings or if there is a serious violation of the game management guidelines according to the official judgment, the company will terminate the game contract.

Players may not use inappropriate names (e.g. GM, customer service personnel, etc.) or special characters to create characters (suspected of misleading players, insinuating pornography, personal attacks, indecent terms, violating social morals, etc.). The company will notify those who violate the rules to make improvements within a certain period of time. If the player fails to make any improvements, the company will temporarily lock the game account and ask the player to actively contact the official personnel. If there is no improvement after repeated warnings or if there is a serious violation of the game management guidelines according to the official judgment, the company will terminate the game contract.

Players may not attempt to damage, hack, modify or decrypt any “Chibi Maruko Chan Cheerful Spirit” system, server or client data, and players are prohibited from using any other programs or software that may affect the operation of the game. If a player violate the rules, the company will terminate the game service contract and pursue legal responsibility against the perpetrator.

Players who find bugs or other problems in the game should inform the official personnel as soon as possible in writing. It is strictly forbidden to improperly accept items that players obtained through the use of system anomalies (bugs) for profit. Players are not allowed to use the abnormal program to do anything that may damage the balance of the game or affect the rights of other players, and players are not allowed to spread the news publicly or privately. If a player uses the game’s abnormal system errors (bugs) or loopholes to generate abnormal ability, experience points, character data, items or any other phenomena that cannot be generated during normal game play, the company has the right to suspend the use of the account and ask the account user to contact customer service in writing and explain the relevant situation. If the player’s character holds illegal items or abnormal character data, and the illegal benefits cannot be properly recovered, the company may suspend the use of the account. During the suspension period, the player is requested to cooperate with the customer service personnel to investigate the relevant abnormal account until the user’s account data is corrected, or the player accepts the reset of all characters of the account or similar acts into new characters. In case of violation, the company will temporarily lock the account and cooperate with the handling process. In serious cases, the company has the right to terminate the game service contract.

Players shall not make inappropriate statements in the game, including but not limited to publishing or transmitting any defamatory, untrue, threatening, indecent, obscene, unlawful, or infringing information on others’ intellectual property rights or engaging in advertising or selling goods or similar acts. The company will notify those who violate the rules to make improvements within a certain period of time. If the player fails to make any improvements, the company will temporarily lock the game account and ask the player to actively contact the official personnel. If there is no improvement after repeated warnings or if there is a serious violation of the game management guidelines according to the official judgment, the company will terminate the game contract.

It is forbidden to exchange game accounts and items (including advertising) with real life cash or any valuable items in the game. Private transactions are also forbidden, and the company will not compensate for any losses caused by private transactions. If there are any problems with the Bean points or virtual items that players obtained through unofficial channels, it will be the player’s own responsibility, and the company will not be able to carry out any handling of the matter.

All the actions of the player characters in the game are considered game actions. If there is any dispute between players, management will not interfere due to the neutral position of the game operation, and players are requested to mediate and solve the problem by themselves in accordance with game etiquette and morality. However, if the situation is serious and affects the normal progress of the game, GM will have the final decision and determine whether to intervene according to the situation. The company will notify those who violate the rules to make improvements within a certain period of time. If the player fails to make any improvements, the company will temporarily lock the game account and ask the player to actively contact the official personnel. If there is no improvement after repeated warnings or if there is a serious violation of the game management guidelines according to the official judgment, the company will terminate the game contract.

In the case of trading of goods, fraud, account theft and other legal civil and criminal liabilities in the game, the company may restrict the use of the player’s game account and related services in accordance with the requirements of the judicial authorities, which includes the temporary lockout of the account and the provision of game history data.

After a player has been locked out by the system for violating the game contract, game management guidelines or other regulations of the company, the player may call or write to the customer service center within one month to request for a new inquiry. If the player does not make any claim after a certain period of time, it will be regarded as agreeing with the company’s judgment and handling, and GM will no longer reply to such queries and will not keep the relevant records.

All products or services provided by the company, including but not limited to virtual equipment and electromagnetic records, belong to the company or the relevant rights holders. You understand and agree to use the virtual equipment in a normal and ordinary way according to the game usage settings until the virtual equipment is naturally extinguished or the game service is terminated. Upon expiration or fulfillment of the terms and conditions, you agree that the company will not be able to provide any follow-up handling (including but not limited to extension of the use period of the goods or services, compensation, reimbursement, or providing other similar products or services) for such products or services, including but not limited to the virtual equipment.

You agree that the products or services you purchase (including but not limited to virtual items) may not work as originally configured due to system, program settings or other factors. If your right to usage is damaged as a result, you agree that the company will not be able to compensate or reimburse you for such damages or losses, except to the extent that they are attributable to the company. If the damage is attributable to the company, you agree to follow the company’s standardized compensation or reimbursement method without any disagreement.

When a member has any abnormal behavior during the game, including but not limited to: abnormal acquisition, obtaining or transfer of items, abnormal mission completion status, conversation content involving hacking, any illegal situation or any suspected account theft situation, in order to maintain the game account security of the member and other members, once the official personnel finds the aforementioned situation, the game account will be placed under custody. If the account is under custody, the game account holder will be requested to present proof that matches the account registration information and actively contact the customer service personnel of Chibi Maruko

Chan- Cheerful Spirit. After confirming that the game account is in normal use and there is no hacking or illegal use of the game account, the company will assist the member to restore the use of the game account.

In the process of the game, if the player is found to receive or transfer game coins or game items from abnormal sources, the company will temporarily freeze the account in order to maintain account security and avoid illegal occurrences. The account holder is requested to submit a request within 7 days of the lockout. If no request has been received after the deadline, the company will deem the account to be in violation of fair and reasonable game play and directly recover the illegal benefits. The company has the right to terminate the game service contract in the event of major violations.

Description of Penalties:

Penalties shall be implemented as follows:

Lockout of game character: The character cannot login to the game during the penalty period.

Lockout of game account: The account cannot login to the game during the penalty period.

Termination of game contract: The account is terminated from all game services.

Using plug-ins, viruses, bugs in game programs, or other methods that violate the normal settings of the game or fair and reasonable game play is considered a major violation. In the event of violation, the company will notify the player in accordance with the game service contract, the system will directly freeze the game character and automatically release it after seven days. If there is no improvement after the warning or serious violation of the game service user contract and game management rules according to the official judgment, the system will directly freeze the right to use the game character permanently.

By downloading and using the service, you are deemed to have read, understood and agreed to this Privacy Policy. If you do not agree to all or part of this Privacy Policy, please immediately suspend or delete the service. Gamania Digital Entertainment[HK] Co., Ltd. (hereinafter referred to as “Company”) has the right to announce the revised or changed Privacy Policy content in the service at any time. The updated content will take effect immediately after the announcement. It is recommended that you pay attention to such revisions and changes at any time. If there are substantial changes in the revised version, the Company will release the update information in the app 30 days in advance. After the 30-days period expires, the app will officially implement the aforementioned privacy policy. If you continue to use the goods or services provided by this service, you will be deemed to have read, understood and agreed to accept all modifications.

This Privacy Policy describes how the Company collects, processes, and uses your personal information.

Information collection, processing and using

◎ For the simple browsing and file downloading behaviors on the service, the service does not collect any personal identification information.

◎ The service will record the IP address, usage time, and the screens browsed in the service when users using the service. These data are used for the analysis of traffic and usage behavior investigations within the service to help improve the quality of service. The service is obligated to protect the privacy of each member in accordance with this privacy policy, and will not arbitrarily use, modify, delete or provide any member's personal data and files to a third party without your personal consent. These can only be done with your prior consent or the following circumstances: Through legal channels

1. To protect or defend the rights or ownership of related Internet users.

2. To protect the rights and interests of all relevant units of the company.

3. Cooperate with legal investigations by judicial units.

4. Cooperate with relevant authorities for investigation or use according to their duties.

5. Based on good faith, believe that disclosure is required by law or used for management for maintenance and improvement of services.

6. Provide you with the company's various service information.

7. The third-party that provides services for the application and all our services, and only within the scope of their purpose of providing services.

8. If the company that the Company plans to merge or acquire has a previous affair, the Company will require the newly merged entity to comply with this privacy policy and respect the confidentiality of your personal information.

◎ The personal identification data you provide when you download and use the service will be used by the company for website-related service such as membership verification, data statistics and analysis, award redemption, advertising marketing, membership service messages, special events, new services, new product notifications, etc.

◎ If this service is necessary to provide cash flow and logistics services due to your shopping or donation, the company may provide your necessary personal identification information within the aforementioned range to relevant agencies or cooperation or third-party vendors as transaction verification or merchandise and reward delivery.

◎ In order to ensure the security of your account when providing services or performing membership verification, event awards... etc., you may be asked to assist in providing the original, fax or photocopy of the identity document that can prove your personal identity, as well as the mailing address, remittance account and other information to confirm that the user is you.

Rights of the parties

◎ You may request following requests in accordance with applicable laws and regulations: (a) disclosure of your personal information and purpose of usage thereof

(b) disclose records of transferring to third parties

(d) deletion of your personal information

(e) cessation of utilization of your personal information.

◎ If you wish to delete your "game account", which including part of your personal information, you need to follow these steps:

Click on the "More" option located in the top right corner of the game's homepage.

Select the "Settings" option to access the "System Settings" page.

Within the "System Settings" page, choose the "Binding" option.

Check the box for "Delete Account."

Follow the step-by-step process above provided by our company to delete your game data and "game account." Please note that once the game account is deleted, it cannot be recovered.

◎ If you want to delete your IP address, usage time, or other personal information related to the game, you can contact customer service through the method stated according to the next item.

◎ To exercise any of the rights mentioned in items (c) to (e), or the deletion of the personal information, please click the hyperlink "Customer Service Feedback System" to provide relevant information to our company. We will promptly handle your request.

Cookie
In order to facilitate users' web browsing and operation, the service may use cookie technology or other similar technologies to provide services more suitable for users' personal needs. Cookie is a technology used by a website server to communicate with a user's browser. It may store certain information on the user's computer. The user can cancel or restrict this function through the browser settings.

Security The personal information referred to in this policy refers to the relevant information that can be specifically named specific persons, and does not include the information provided in an anonymous manner. Your personal information will be stored on the computer of our company's operation center. To protect your privacy and security, your personal data will be protected by a reasonable security system, such as firewall or password protection. The company only authorizes employees who are necessary for their duties to access your personal data. Except for the provisions of this privacy policy, the company will not sell or rent any of your personal data to third parties. If the provisions of the relevant laws conflict with this Privacy Policy, the Company will follow the provisions of the law.